Refund policy

RETURN & EXCHANGE POLICY

Please Note：

 This shop is only for customers to purchase samples，if it is not a quality problem, no return or exchange request will be accepted. Thanks your understanding.

The following are excluded from our warranty coverage: 
1. Worn or Used Products: Any product that has been worn, washed, or otherwise cared for is not eligible for warranty claims. 
2. Damage from Improper Care: Issues resulting from improper washing, drying, or storage methods. 
3. Normal Wear and Tear: Gradual wear, fading, or stretching due to regular use over time. 
4. Altered Products: Any product that has been modified or repaired by unauthorized parties.

If you believe you have received a damaged or defective item, or items different from what you have ordered, please contact sample@sparkgymwear.com for assistance.

We are happy to resolve the issue for you. :)

 

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund.

We cannot cancel the order if the product is already shipped out. 

You can always contact us for any return question at sample@sparkgymwear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note: After use or cleaning, it is not covered by after-sales guarantee.

Refunds
If the order is cancelled you will get full refund. If the order is cancelled successfully, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.