SPARK Unisex Thick Knit Beanie | Warm Winter Cuffed Hat with Ear Coverage

SPARK Unisex Thick Knit Beanie | Warm Winter Cuffed Hat with Ear Coverage

• Material: Sheep wool
  
• Applicable seasons: Winter
• Features: 19 colors, comfortable, breathable.
• Hat Circumference Size: 52- 58 cm

SHIPPING POLICY

Our goal is to offer you the best shipping options,

No matter where you live. We deliver to hundreds of customers across the world.

And we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts:

Total Delivery Time = Processing Time + Shipping Time

Order Processing time: 3-5 Business Days

Parcel Shipping time : Depends on shipment way

Shipping Time :

Standard Shipping(4px) : 7-15 Business Days

Expedited Shipping(FedEx) : 3-8 Business Days

Also, We ship to most countries but there are some countries we don't.

Submit a shipping quote on the cart page to check the rates to your country.

Notes:

Customs and other international delays are common. These will delay your package.

Updated Return & Exchange Policy – EU Customers

In accordance with the new EU regulations, we have made the following adjustments to our return and exchange policy for EU countries only:

• We accept returns and refunds within 14 calendar days from the date of delivery.
• A handling fee of 50% of the product price will be charged for all returned items.
• For items that have not yet been shipped, you may cancel your order within 24 hours of placing it.

These adjustments apply exclusively to customers within the EU.

Other Countries Customers Please Note:

We will not accept returns or exchanges if it is not a quality issue. Thank you for your understanding.

15 calendar days after signing for the package is the after-sales service period. After the period, after-sales service will not be accepted

If you think the goods you received are damaged or defective, or the goods are different from what you ordered, please contact sample@sparkgymwear.com for help.
Please note: After use or cleaning, it is not covered by after-sales guarantee.
We are happy to solve your problem. :)Cancellation

We accept cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund.

If the product has already been shipped, we cannot cancel the order.

You can contact us at any time at sample@sparkgymwear.com for any return issues.

Damage and Problems

Please inspect your order after receiving it. If the goods are defective, damaged or you received the wrong item, please contact us immediately so that we can evaluate the problem and correct it.

Refunds

If the order is cancelled, you will receive a full refund. If the order is successfully cancelled, you will automatically receive a refund through the original payment method.

Please keep in mind that it may also take some time for your bank or credit card company to process and issue the refund.

We wish to provide clear information regarding potential import duties, taxes, and customs-related fees for international orders. These charges are set by the customs authorities of the destination country and are not collected or controlled by us.

Key Points:

1. Buyer's Responsibility: According to international customs regulations, it is the legal responsibility of the recipient (the buyer) to pay all applicable import duties, taxes, and customs fees. These charges are imposed by your local government to regulate the flow of goods across borders.
2. Transparency of Charges: The price of our products does not include any import duties that may be levied by the destination country. These fees are typically collected by the customs authority or the courier service when the package arrives in your country.
3. Customs Processing Time: Customs clearance times vary by country and may cause delays in package delivery. Such delays are beyond our control.

Important Policies:

• Consequences of Refusing Duties: If a package is delayed, returned, or destroyed due to the customer's refusal to pay the required import duties, all resulting costs (including return shipping, storage, and disposal fees) will be borne by the customer.
• No Refund Policy: We do not issue refunds for orders that are not received due to the customer's refusal to pay applicable customs duties. The payment of duties is a matter between you and your local customs authority.
• Information Accuracy: To ensure smooth customs clearance, please ensure that your shipping address and contact information are accurate and complete. Incomplete or incorrect information may lead to customs delays or additional charges.

How We Assist You:

• We provide accurate commercial invoices and customs documentation to help facilitate the clearance process.
• We work with reliable international shipping partners who typically notify customers in advance of any potential duties.
• We recommend contacting your local customs office to understand specific import regulations and potential charges before placing an order.

Recommended Actions:

1. Before placing an international order, check with your local customs office to understand applicable duties and taxes.
2. Respond promptly when contacted by the courier or customs to pay any required duties to avoid delays.
3. Keep all payment receipts for your records.

We understand that import duties may affect your purchasing decision, but these regulations are set by national governments and are beyond our control or ability to waive. Our goal is to provide you with quality products and ensure the shipping process is as smooth as possible.

Thank you for your understanding and cooperation. If you have any questions regarding your order shipment, please feel free to contact our customer service team.

Note: This information is based on general international customs practices. Specific regulations may vary by country/region, and the final interpretation rests with the respective customs authorities.